PRODUCTS
Will you be releasing new products soon?
Yes. On average we release at least two new products per month, as well as seasonal updates.
What if a book is out of print?
Feel free to email us at store@luceoimages.com to check on future availability. We will do our best to let you know of target dates for rereleases.
PRINT GALLERY
What is the difference between the Standard Giclée prints and the Limited Edition prints?
The Limited Edition prints are images that each photographer selected with the collector in mind. They are each hand-printed by LUCEO partner and Master Printer David Wright on paper that he hand selects for each individual image. They are editoned and signed by the artist. The Standard Giclée prints are archival quality prints made at our print house in California and are neither editioned nor signed. Each print comes with a LUCEO band listing the artist, image name and year the image was made.
Why do you offer two different types of prints?
We realize there are different reasons people collect art. Some people are interested in owning a print they love but aren’t interested in whether it is editioned or collectable. They just want a print to hang on the wall. Others are interested in owning a handcrafted, limited edition print. We offer both, understanding that we have different clients with different needs.
Why are the prints released every two weeks rather than all at once?
Our Print Gallery operates as an online gallery of sorts. We are not really interested nor do we have the operational capacity to release everything into the Print Gallery at once. Rather we have decided to take a measured approach, releasing one image every two weeks. This gives us time to better curate the gallery and build a body that we feel best represents our uniques visions.
What if I want to buy a print that is not listed?
You are always welcome to email the individual artist or the Print Gallery at editions@luceoimages.com to inquire about prints not currently listed in our Gallery.
What if I want to buy a print in a different size or style?
We are open to exploring any question you may have. Feel free to write us with your request at editions@luceoimages.com and we will do our best to accommodate.
SHIPPING
Why does it take so long to ship products out?
Since we are all working photographers often out in the field, and since we are not running a high-volume retail store, but rather a small photographer-owned operation, we sometimes need a little more time to process your order. We fulfill all orders ourselves to help keep costs down for you.
If you need something a.s.a.p., such as a gift for a special occasion, please e-mail us at store@luceoimages.com and we will make every effort to get you what you need in the time that you need it.
Why does shipping take so long for Limited Edition prints and products?
Limited Edition prints and products are each hand-made and hand-crafted items. The prints are sent to our Master Printer David Wright for his loving care, then they are sent back the respective artist for their signature. Once this process is complete, the photographer will ship the product to you with great care.
RETURNS
What if something is damaged during shipping?
Please contact us right away at store@luceoimages.com to let us know the problem and we will do our best to either replace or rectify the problem. You happiness is what matters most.
What if the product arrived and I don’t like it?
Again, your happiness is what matters most. Contact us at store@luceoimages.com to let us know the problem you have with the product. If it is within 30 days of the original purchase, we will issue you a full refund once the product has been returned.